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Privacy Policy

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At Relationshift Counselling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Relationshiftcounselling.com and use our counselling and life coaching services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

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We may collect personal information that can identify you, such as your:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Demographic Information: Age, gender, and other relevant details if necessary for service provision and voluntarily provided.

  • Payment Information: Details required for processing payments (e.g., credit card information). Please note that payment processing is often handled by a third-party service, and we do not store sensitive financial details on our servers.

  • Session Information: Notes and records from your counselling and coaching sessions. This information is kept confidential as outlined in our Terms and Conditions.

  • Technical Data: IP address, browser type, operating system, referring URLs, and website usage data collected through cookies and similar technologies (see Section 4).

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2. How We Use Your Information

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We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our counselling, life coaching and training services.

  • Process your appointments and payments.

  • Communicate with you regarding your sessions, inquiries, or service updates.

  • Improve, personalize, and expand our website and services.

  • Understand and analyze how you use our website.

  • Develop new products, services, features, and functionality.

  • Detect and prevent fraud and other illegal activities.

  • Comply with legal obligations and protect our legal rights.

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3. Disclosure of Your Information

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We are committed to maintaining the confidentiality of your personal information, especially your session content. We will not sell, rent, or lease your personal information to third parties. We may disclose your information in the following limited circumstances:

  • With Your Consent: We may share your information if you give us explicit permission to do so.

  • Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf (e.g., payment processing, website hosting, scheduling software). These providers are contractually obligated to keep your information confidential and secure and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

  • Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

  • Professional Supervision: As outlined in our Terms and Conditions, and for ethical practice, information (with your identity protected) may be discussed in professional supervision.

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4. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small data files placed on your device.

  • How we use cookies: To analyze website traffic, understand user behavior, remember your preferences, and improve your overall experience.

  • Your choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

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5. Data Security

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The security of your personal information is paramount to us. We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.

  • Access Controls: Limiting access to your information to authorized personnel only.

  • Secure Storage: Storing session notes and sensitive client data in secure, encrypted systems that comply with industry standards.

  • Regular Audits: Regularly reviewing our security practices to ensure they are robust and up-to-date.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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6. Retention of Your Data

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We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements. Session notes and client records will be maintained in accordance with professional ethical guidelines and legal obligations specific to counselling and coaching outlined in the CPCA (Canadian Professional Counselling Association).

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7. Your Data Protection Rights

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Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

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8. Links to Other Websites

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Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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10. Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

11. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us:

Effective Date: July 1, 2025

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